Cancellation & Refund Policy

At Wonder Creative Studio, we are committed to providing high-quality services. We understand there may be situations where cancellations or refunds are necessary. Please review our policy below for details:

Cancellation Policy

1. Before Project Commencement:

   • You may cancel the project within 48 hours of placing the order for a full refund.

   • After 48 hours, a 20% service fee will be deducted from the total project cost.

2. After Project Commencement:

   • If the project has started, no refunds will be provided for the completed milestones or phases.

   • For cancellations during ongoing phases, you will be billed for the work completed up to the cancellation date.

3. Recurring Services:

   • Cancellation of subscriptions or recurring services (e.g., maintenance, digital marketing) must be requested in writing 30 days prior to the next billing cycle.

Refund Policy

1. Eligibility for Refunds:

   • Refunds are only applicable for projects canceled before the commencement phase.

   • Refunds will not be provided for services already delivered, including consultation or strategy sessions.

2. Refund Process:

   • Approved refunds will be processed within 7-10 business days via the original payment method.

3. Non-Refundable Items:

   • Customized solutions, third-party costs (e.g., domain, hosting), and expedited services are non-refundable.

Contact Us for Cancellations or Refunds:

Email us at support@wondercreativestudios.com with your project details and request.